FAQS

 

HOW DO I PLACE AN ORDER?

PLACING AN ORDER ON OUR WEBSITE IS QUICK AND EASY. SIMPLY HEAD TO OUR SHOP, WHICH IS UNDER THE ‘WEAR’ TAB ON OUR MENU, SELECT THE PRODUCT YOU WANT AND CLICK ‘GET IN THE BAG’. IF YOU WANT TO EXPLORE OUR WEBSITE FURTHER BUT WANT TO RETURN TO YOUR CHECKOUT CLICK THE BAG ICON IN THE TOP RIGHT-HAND CORNER WHEN YOU ARE READY TO CHECKOUT.

 

CAN I ADD TO MY ORDER ONCE I HAVE COMPLETED THE PAYMENT AT CHECKOUT?

WE BEGIN PROCESSING ORDERS AS SOON AS THEY ARE MADE MEANING WE ARE RARELY ABLE TO MAKE ADJUSTMENTS TO YOUR ORDER AFTER THAT POINT. A NEW ITEM WOULD HAVE TO BE ADDED BY PLACING A NEW ORDER. HOWEVER, PLEASE DO NOT HESITATE TO CONTACT US AT INFO@BACKTOBACKCLOTHING.COM IF YOU HAVE ANY QUERIES AND WE WILL SEE WHAT WE CAN DO FOR YOU. 

 

WHAT PAYMENT METHODS ARE ACCEPTED?

WE ACCEPT VISA, AMERICAN EXPRESS AND MASTERCARD AS METHODS OF PAYMENT, AS THESE ARE THE SAFEST, MOST COMMON PAYMENT METHODS OUT THERE.

 

HOW CAN I RETURN A PRODUCT?

WE HOPE THIS ISN'T A PROBLEM YOU FACE, BUT IF YOU ARE UNHAPPY WITH YOUR PURCHASE, IT CAN BE RETURNED WITHIN 14 DAYS OF RECEIVING YOUR ORDER. PRODUCTS MUST BE IN PERFECT CONDITION AND ORIGINAL PACKAGING IF YOU WISH TO RETURN. IF THERE IS ANYTHING FAULTY WITH YOUR PURCHASE OR WE’VE SENT YOU THE WRONG PRODUCT PLEASE CONTACT US AND WE'LL DEAL WITH THIS ISSUE AS SOON AS POSSIBLE. YOU CAN READ MORE ON OUR RETURNS POLICY HERE

 

WHAT'S THE BEST WAY TO CARE FOR MY PRODUCT?

ALL OUR ITEMS ARE HIGH QUALITY ORGANIC COTTON OR RECYCLED MATERIALS, SO TAKE CARE OF THEM AND IT IS BEST TO FOLLOW THE WASHING INSTRUCTIONS PROVIDED WHICH CAN BE FOUND ON THE INNER SEAM TAG OF THE PRODUCT. PLEASE WASH ALL ITEMS AT 30 DEGREES AND DO NOT TUMBLE DRY. IT IS ADVISED TO IRON ITEMS INSIDE OUT AND DO NOT IRON DIRECTLY ON THE PRINT.

 

WHAT DOES THE FAIR WEAR LABEL MEAN? 

YOU WILL FIND THE FAIR WEAR LABEL IN EACH OF OUR T-SHIRTS. THIS MEANS THAT WE ARE PROUDLY PART OF AN ORGANISATION THAT PROVIDES BETTER WORKING CONDITIONS AND ENSURES A FAIR LIVING WAGE TO ALL THOSE INVOLVED IN THE PRODUCTION OF OUR T-SHIRTS. WE BELIEVE IT'S TIME FOR A CHANGE IN OUR ACTIONS TOWARDS FASHION AND NOWHERE BETTER TO START THAN AT THE ROOT OF THE TEE. 

 

WHAT CAN I DO WITH THE PACKAGING ONCE I HAVE RECEIVED MY ORDER?

SUSTAINABILITY IS REALLY IMPORTANT FOR US AT BACKTOBACK. THAT'S WHY IN ALL OUR PRODUCTS AND PACKAGING THERE IS NO TRACE OF PLASTIC. WE ENCOURAGE ALL CUSTOMERS TO RE-USE THEIR PACKAGING AND GET THE MOST OUT OF IT AS POSSIBLE, AND ONCE YOU ARE DONE USING IT, WE URGE YOU TO RECYCLE TTHE MATERIALS. THIS MEANS, MORE DANCING, LESS FOOTPRINT. 

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© 2019 BACKTOBACK | All rights reserved | Making dancefloors green since 2017

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