• FREE DELIVERY ON UK ORDERS OVER £60 🌍

  • SIGN UP FOR 10% OFF YOUR FIRST ORDER 📩

  • BACKTOBASICS COLLECTION IS HERE ♻️

FAQs

HOW DO I PLACE AN ORDER?

PLACING AN ORDER ON OUR WEBSITE IS QUICK AND EASY. SIMPLY HEAD TO OUR SHOP, SELECT THE PRODUCT YOU WANT AND CLICK ‘CHECKOUT’. IF YOU WANT TO EXPLORE OUR WEBSITE FURTHER BUT WANT TO RETURN TO YOUR CHECKOUT CLICK THE BAG ICON IN THE TOP RIGHT-HAND CORNER WHEN YOU ARE READY TO CHECKOUT.

 

CAN I ADD TO MY ORDER ONCE I HAVE COMPLETED THE PAYMENT AT CHECKOUT?

WE BEGIN PROCESSING ORDERS AS SOON AS THEY ARE MADE MEANING WE ARE RARELY ABLE TO MAKE ADJUSTMENTS TO YOUR ORDER AFTER THAT POINT. A NEW ITEM WOULD HAVE TO BE ADDED BY PLACING A NEW ORDER. HOWEVER, PLEASE DO NOT HESITATE TO CONTACT US AT INFO@BACKTOBACKCLOTHING.COM IF YOU HAVE ANY QUERIES AND WE WILL SEE WHAT WE CAN DO FOR YOU.

 

I LIVE IN THE EU, HAS BREXIT CHANGED ANYTHING FOR ME?

AS A SMALL BUSINESS, BREXIT IS A STINKER! WHILE BREXIT UNFOLDS AND WE UNDERSTAND LITTLE BY LITTLE WHAT THAT MEANS FOR US AND YOU, WE WANT YOU TO HAVE A SEAMLESS EXPERIENCE AND KNOW THAT WE WANT IT TO FEEL THE JUST THE SAME AS BEFORE! PLEASE NOTE ON ORDERS OUTSIDE, OF THE UK, THERE MAY BE CUSTOMS CHARGES. FOR MORE INFORMATION, CHECK OUT OUR SHIPPING & RETURNS PAGE HERE.

 

WHAT PAYMENT METHODS ARE ACCEPTED?

WE ACCEPT VISA, AMERICAN EXPRESS, AND MASTERCARD AS METHODS OF PAYMENT, AS THESE ARE THE SAFEST, MOST COMMON PAYMENT METHODS OUT THERE.

 

I SIGNED UP FOR 10% OFF MY FIRST ORDER AND I CAN'T FIND MY CODE!

PLEASE DOUBLE CHECK YOUR INBOX AS WELL AS JUNK/SPAM FOLDER AND IF YOU STILL CANNOT FIND IT, THERE MAY BE AN ISSUE WITH THE ADDRESS YOU HAVE ENTERED. WE WOULD RECOMMEND SIGNING UP AGAIN USING AN ALTERNATE EMAIL ADDRESS. IF THAT STILL DOESN'T WORK, THEN PLEASE SEND US AN EMAIL AT INFO@BACKTOBACKCLOTHING.COM.

 

HOW CAN I RETURN A PRODUCT?

IF YOU ARE UNHAPPY WITH YOUR ORDER, IT CAN BE RETURNED WITHIN 14 DAYS OF RECEIVING YOUR ORDER. RETURNED PRODUCTS MUST BE IN PERFECT CONDITION AND ORIGINAL PACKAGING. IF THERE IS ANYTHING FAULTY WITH YOUR PURCHASE OR WE’VE SENT YOU THE WRONG PRODUCT PLEASE CONTACT US AND WE'LL DEAL WITH THIS ISSUE AS SOON AS POSSIBLE. YOU CAN READ MORE ON OUR RETURNS POLICY.

 

WHAT'S THE BEST WAY TO CARE FOR MY PRODUCT?

ALL GARMENTS ARE MADE FROM HIGH-QUALITY ORGANIC COTTON OR RECYCLED POLYESTER. TO TAKE CARE OF THE MATERIAL FOLLOW THE WASHING INSTRUCTIONS WHICH CAN BE FOUND ON THE INNER SEAM TAG. WASH ALL GARMENTS AT 30 DEGREES AND DO NOT TUMBLE DRY. AVOID IRONING DIRECTLY ON THE PRINT AND INSTEAD IRON ITEMS INSIDE OUT AT A LOW HEAT.

 

WHAT IS THE FAIR WEAR FOUNDATION? 

YOU WILL FIND THE FAIR WEAR LABEL IN EACH OF OUR GARMENTS. THIS MEANS THAT WE ARE PROUDLY PART OF AN ORGANISATION THAT PROVIDES BETTER WORKING CONDITIONS AND ENSURES A FAIR LIVING WAGE TO ALL THOSE INVOLVED IN THE PRODUCTION. WE BELIEVE IT'S TIME FOR A CHANGE IN OUR ACTIONS TOWARDS FASHION AND NOWHERE BETTER TO START THAN AT THE ROOT OF THE TEE. 

 

WHAT CAN I DO WITH THE PACKAGING ONCE I HAVE RECEIVED MY ORDER?

SUSTAINABILITY IS REALLY IMPORTANT FOR US AT BACKTOBACK AND HOPEFULLY YOU AS WELL. THAT'S WHY YOU WILL NOT FIND A SINGLE TRACE OF PLASTIC IN ANY OF OUR PACKAGING. OUR MAILERS ARE PERFECT FOR HOME COMPOSTING BUT WE ENCOURAGE OUR CUSTOMERS TO FIRST REUSE OUR PACKAGING WHEN POSSIBLE. THEY ARE MADE FROM SUSTAINABLE PLANTS & NON-TOXIC COMPOSTABLE RESIN. SIMPLY, POP THEM IN YOUR FOOD BIN OR GARDEN WASTE AND THEY WILL BREAK DOWN NATURALLY WITHIN 1-3 MONTHS. WE ARE HERE TO MAKE ECO EASY!

 

I WOULD LOVE TO GET INVOLVED WITH THE BACKTOBACK TEAM, IS THIS POSSIBLE?

WE ARE ALWAYS LOOKING TO COLLABORATE. IF YOU HAVE ANY GREEN IDEAS OR QUESTIONS ABOUT WHAT WE DO, FEEL FREE TO DROP US AN EMAIL AT INFO@BACKTOBACKCLOTHING.COM - WE'D LOVE TO HEAR FROM YOU!